Podcast episodes, webinar recaps and practical takeaways from the operators and experts shaping the tour and activity industry.
If your “self-guided tour” is basically Wikipedia read by a robot, you are not building a product. You are building noise. Mitch Bach sits down with Iain Manley, founder of VoiceMap, to answer the question operators keep asking. If you publish a self-guided audio tour, does it steal bookings from…
Today’s travelers expect instant answers, but most tour operators are still juggling overflowing inboxes, last-minute questions, and communication breakdowns that surface at the worst moments. Tour operators spend months designing experiences, training guides, and building websites. Then they lose bookings because a guest couldn’t get an answer about weight requirements…
In this episode Mitch Bach sits down with Marinel de Jesus, a former human rights lawyer turned tour operator. She is filled with questions about the adventure tour industry: Why do porters on the famous, touristy Inca Trail in Peru carry crushing loads for little pay and even less dignity?…
Your Travelers Delete PDFs. They Keep Apps That Hold Their Memories. Most tour operators run their guest communication the same way: a PDF itinerary attached to an email, a WhatsApp group spun up a few weeks before departure, and hope that nothing critical gets buried in the scroll. It works…
This short episode was recorded live at GetYourGuide’s Unlocked conference in September 2025. When you meet Arturo Ardao Rivera, the first thing you feel is his energy. He doesn’t come off as an engineer, which was his profession until he discovered a joy for tour guiding and running a tour…
Al Check, co-founder of Odyssey Multiday Software, joins Peter Syme to dissect what actually goes wrong behind the scenes: the 50-page PDFs nobody reads on their phone, the rooming list confirmations that get missed (and cost you money), and the staff member who quits and takes all the spreadsheet knowledge…
To start off 2026, Tourpreneur’s Mitch Bach speaks with Dr. Anu Taranth, a fantastic spirit and wealth of insights about the experience of travel as it occurs in a world filled with difference, inequality, but also incredible opportunities to be stretched and re-humanized. Below you’ll find takeaways, and key topics…
Pete Syme interviews Andrea Lamparini from WeRoad, a hybrid tech company and tour operator that’s rewriting the rules of group travel for millennials and Gen Z. The conversation reveals how WeRoad has achieved exceptional growth by building a community-first model where strangers become friends through small group experiences, using travel…
Christy Hunter started Photo Walk Nashville seven years ago after discovering Airbnb Experiences, combining her photography skills with local knowledge to create tours that capture memories for travelers. What began as open photo shoots quickly evolved as she learned to segment products for different customer types—bachelorette parties, couples, solo travelers,…
Your website is getting overlooked by AI. When someone asks ChatGPT or Google’s AI Overview for tour recommendations, they’re getting instant answers pulled from structured, readable content. If your site isn’t set up for that, you’re invisible. This webinar addresses the gap between how tour operators built websites in the…
