Customer Journey Analysis

As part of your membership, you receive a complementary customer journey analysis.

We’ll record a video of our experience booking a tour through your website, and send you an analysis and recommendations.

The most important thing we need from you is a coupon code that makes any tour approximately $1. We do NOT want a FREE coupon code, which bypasses some of the customer booking experience. We want to go through a complete payment transaction.

If you are a multi-day operator where your tours aren’t bookable on your website, we’ll complete an inquiry form. We would then like you to send us whatever the next step is for booking the tour (an invoice, email with link, etc…).

Customer Journey Analysis Form