How to improve guests experience on your tour with Josh Liebman (27)
How to improve guests experience on your tour with Josh Liebman and Tourpreneur Host Shane Whaley.
Welcome to Episode 27 of the Tourpreneur podcast where we flatten the learning curve to help you grow your tour business and delight your customers and delighting customers is a big part of today’s episode.
I ask Josh what he’s learned by evaluating theme parks and attractions that we can as tour operators implement in our business to improve the guest experience.
Episode 27 is all about how we improve the guests experience.
I got chatting with Joshua Liebman. He has more than 13 years of experience in the theme parks and attractions industry.
Joshua specializes in guest experience training, guest experience feedback, mystery shopping, quality assurance consulting. So he works very closely with theme parks and attractions to go in and mystery shop then evaluates and work out how they can create an even better experience for their guests.
I know all of us tourpreneurs are always wanting to create the best experience we can for our guests and customers. So I thought it’d be a lot of fun to chat with Joshua today on the show because he has a lot of hands-on experience in this space.
He’s also a fellow podcaster he has a great podcast that I enjoy listening to, called the Attraction Pros podcast. Even if you don’t work at attractions, there’s a lot of overlap between what we do in tours/activities/experiences and attractions so go subscribe, check it out.
And a quick heads, I’m really excited to be attending Arival Orlando this year, I will have a makeshift studio at the specialty space, which is next to the networking lounge.
If you’re going to be in Orlando, please come over and say hi, I love chatting with listeners. And I’m looking to interview tourpreneurs they’re going to be quick round format. You know Jim Cramer does the lightning round?
Well, you should see me do that. Seriously, no, it won’t be quite that stressful, but 10-minute interviews just about what you’re learning at Arival, a bit about your business, etc. So do come over and see me at Arival Orlando 2019.
Links and resources mentioned on Episode 27 of the Tourpreneur Podcast with Josh Liebman of Attractions Pro.
- Josh Liebman
- Amusement Advantage. Guest Experience Solutions.
- Attractions Pro Podcast
- 30 Way to improve your guest experience (free ebook.)
- Tourpreneur Insiders Facebook Group.
- Shane Whaley, Tourpreneur Host on the Attractions Pro podcast
AP Podcast – Episode 107: Shane Whaley talks about OTA’s, what makes a great tour operator and what it means to suck eggs.
- Arival Orlando 2019
- Meet Shane Whaley at Arival Orlando and be interviewed on the show. Book your time slot here.