On today’s Tourpreneur Podcast, we meet tour operator booking software company Checkfrontin the third installment in our Meet the Res Tech Series. Available on podcast format and you can watch our conversation on the Tourpreneur YouTube Channel.
She shares how she found success with her tour operator pivot by identifying what people want and describes the challenges she faced when making a big business pivot. She also shares details of her workshop on packaging, promotion, and pricing.
Jeremiah of Blend Marketing reveals how his business made the pivot from marketing tours to marketing gift boxes and shares several tips on creating powerful Facebook Ads and marketing strategies that drive awareness and conversions.
Tour Operator Rob Dowling shares why he chose Checkfront as his booking system.
Julianne discusses the website integration options of Checkfront and the pricing models and coronavirus support users can expect from the company. We also discuss Checkfront’s multi-language support, reports, and inventory sharing and management.
“There’s always a risk that the pricing you sign up for initially, on a per-transaction fee, can change.“
This week on Tourpreneur, the Tour Operator Podcast:
- Why Rob chose Checkfront for his tour business
- The different ways tour operators can integrate Checkfront into their website
- The benefits of Checkfront’s monthly pricing model
- How Checkfront helped tour operators through the coronavirus crisis with relief credits, deferred payments, and the new Flex Account
- Why Rob likes Checkfront’s refund process
- Checkfront’s multi-language support and how the system connects to OTAs
- The one feature Rob wishes all Rez Techs would offer and the evolution of mobile payments
- How Checkfront handles equipment management and inventory sharing across multiple offerings
Meet Today’s Guests
Julianne Johnson is the Senior Customer Success Manager for Checkfront, a classic Rez Tech online booking software specializing in helping small tour operators to large businesses and enterprises get themselves online and start taking bookings. Julianne has more than nine years of experience in community management and customer engagement and has worked in technology with small start-ups and 8,000+ ERP companies. Julianne studied Marketing Management and Communication at the British Columbia Institute of Technology.
Rob Dowling is the Managing Director of Game of Thrones Tours, a Dublin-based company offering tours since seasons one and two of Game of Thrones. Rob is a Failte Ireland approved Tourist Guide and has worked as an Executive Consultant for Bayt.com and MC2 Management Consulting Ltd. He has an M.A. in Anthropology from Maynooth University.
Emilie Pelletier is responsible for Business Development at Cyclo Services, helping visitors explore Quebec City through cycling tours, bike rentals, and sustainable tourism. Emilie previously worked for Bus Tours of Old Quebec and acquired her apprenticeship as a guide through JPdL. She is also a local tour guide for Montreal Food Tours and the founder of Turque & Bicycle Experiences. Emilie is an entrepreneur passionately seeking recognition within the tourism industry.