Podcast episodes, webinar recaps and practical takeaways from the operators and experts shaping the tour and activity industry.
If your best operations person walked out tomorrow, would your business still know how to run a tour? This session covers PaxFlow, an operations platform for tour and activity companies focused on everything that happens after a booking: staffing, vehicles, pickups, guest info, and day-of disruptions. That gap matters because…
Tony Carne of CollabsMap walks operators through turning Instagram and TikTok search into a trackable booking channel with travel creators.
Kevin Durkee owns Culinary Adventure Co., six food tours in Toronto. Eighty percent of his guests are local, 99.9 percent book direct, and in fifteen years he has never run an ad, fought for SEO, or opened a Google Analytics account.
Three pieces of news landed in the same two weeks. Airbnb agreed to take curated supply from TripAdvisor and Viator, Viator posted 2 percent growth after currency, and GetYourGuide reported its first profit after 16 years and roughly a billion dollars spent. Pete Syme reads all three as one verdict:…
Mid-America Productions is the largest independent producer at Carnegie Hall, and for 43 years it has run tours built around one event: getting an amateur choir on that stage.
Tour operators ask about OTAs and direct bookings more than any other subject, and most keep paying the commission anyway.
Jess Ary, product manager and designer at Flybook, walks through how operators use booking and operations software to create small, personal touches without adding staff time, from returning-guest recognition to a four-question tech stack audit.
Mitch Bach and Pete Syme step away from guest interviews this week to talk through three in-person events Tourpreneur is running this fall: two retreats in Porto and Tourpreneur CONNECT in Louisville.
Jeanette Pierce runs City Institute, a Detroit tour and learning-journey company built entirely around a customer most operators ignore: the local. For twenty years, starting when Detroit was headed toward bankruptcy, she has sold custom, private tours to corporations, universities, and community groups instead of tickets to the public.
Ray Bretzloff of BugMe.travel joins Pete Syme to lay out a collaborative alternative to tourism discovery: a non-gatekeeping map and a flat 20% road trip pass that keeps value in the local community.
