Automations & Guest Experience: A Travel Technology Panel Discussion

Recorded Tuesday, January 17, 2023

The Tourpreneur Team sits down with Ryan O’Grady of Fotaflo, and Henry Bishop of the Tomis marketing agency.

We talk about how their technology—delivering tour photographs to clients and tech-enabled marketing services like chatbots and integrated dashboards—transforms the guest experience, which is what ultimately matters. Being able to track and connect with the customer across the whole journey using automated emails, text messages, chatbots, until the tour end when you can automatically deliver them images and videos through a customer portal, creates a better overall experience and makes the life of an operator better.

This conversation was the opening of our Travel Technology Showcase, in which 30 companies all shared their technology products with the Tourpreneur community.