Ep. 221 — How to Elevate Customer Service

In this episode, host Renee Ventrice sits down with Roberto D’Alessandro, founder of Touring Italy, to delve into the art of elevating customer service in the travel industry. Roberto offers an inside look at his journey in tourism, emphasizing the importance of creating authentic experiences and building trust with guests. From tailoring experiences to diversifying revenue streams, this conversation is filled with valuable tips and stories from Roberto’s successful career in the industry. Join us as we explore the intricacies of providing exceptional customer service and hear firsthand how Roberto has made a name for himself in the world of travel.

About Roberto

Roberto D’Alessandro is a passionate Italian native with a love for his country’s rich culture and diverse landscapes. Growing up in Italy, Roberto developed a deep appreciation for the art, food, and history that make his home country a top tourist destination. He understands the unique character of each region and loves sharing the beauty of Italy with travelers from around the world. Roberto believes that visiting Italy is like experiencing multiple countries in one, and he hopes to inspire others to explore and appreciate the richness of his homeland.