Podcast episodes, webinar recaps and practical takeaways from the operators and experts shaping the tour and activity industry.
There’s no explaining this episode. It’s rambling and angry and raw and weird, but probably a very useful episode to listen to. Mr. AI-is-the-future Peter Syme is joined by Mr. Human-Connection-is-Everything Mitch Bach are joined by two brilliant guys who have made their living creating travel content. Stuart McDonald founded…
What does it take to grow a food tour company without losing what made it special in the first place? Mitch Bach talks with Lauren Aloise, co-founder of Devour Tours and now VP of Marketing and Guest Experience at Walks-Devour Tours, joins us to unpack the hard-earned lessons of scaling…
Madison Rifkin leads Mount, a platform that partners with short-term rental hosts to help them feature and promote local tours and activities to their guests. But how do you actually get those guests to book? A static landing page doesn’t cut it. That’s where Madison’s “Creator Army” comes in—a vetted…
All we hear about is AI this, AI that. And yet trying to keep up with all the changes can be overwhelming. Many operators are simply rejecting it outright, or knowingly keeping their heads buried in the sand. So Mitch Bach sat down with Janette Roush, the “Chief AI Officer”…
Mitch Bach is joined by ToursByLocals CEO Lisa Chen and Sherif Abiza, Chief Community Officer of Withlocals. Together they discuss a recent incident of guide poaching amongst tour platforms, and talk about what trust and fairness looks like in our industry. Guide platforms operate differently than other OTAs like GetYourGuide,…
Nicole Mahoney runs the Travel Alliance Partnership which is a small collective of tour operators banding together to create more buying power with suppliers, reselling each others’ tours, and much much more. In this Tourpreneur episode Nicole talks with Mitch Bach about how powerful these kinds of B2B partnerships can…
Benjamin Sann is the CEO of Tour Optima, a communications platform and white-labeled app solution that offers streamlined messaging between your business and your guests, guides, and internal team. Communication is everything. How are your guests receiving the itinerary and important updates? How are they being prompted to review and…
Katalina Mayorga is the powerhouse founder of El Camino Travel, a multi-day tour company reimagining the group trip experience for a new generation. But she’s also much more than a tour operator. To sell her trips she’s leaned heavily into community, creating a membership that serves not only as a…
We all know good reviews are important, but what deeper insights can reviews give us about our tour businesses, and our industry? To answer that, Anna Cashman, Head of B2B Brand & Insights for GetYourGuide, led an effort to analyze 3.1 million reviews with comments. Her team parsed the data…
Well, the new Airbnb 2025 Summer Release is upon us. The just hosted a big, splashy launch event for its reboot of Experiences, and also introduced Airbnb Services, featuring dozens of categories of new bookable offerings, from nail care to personal chefs. What does this mean for the future of…
