Tour Operator Alan Rust is a regular contributor to our Tourpreneur Community and has featured several times on the podcast.
Would you like to feature in our Meet the Tourpreneur series? Drop us a line here.
You can listen to our full indepth interview with Alan Rust on Episode 8 of the Tourpreneur Podcast
Ames, IA, USA
- First job:
Shift Manager at Hardee’s restaurant
- Favorite tour/experience:
Historic restaurant appetizer & cocktail tour in Boston… many years ago.
- What do you think makes a fabulous tour/activity?:
An engaging guide in a visually interesting area full of stories, sights and even tastes.
- What do you think makes a fabulous tour/activity guide?:
Someone with a genuine personality who is like your friend while telling stories about a place they are passionate about.
- The person who has impacted your life the most:
My friend Marko who taught me to better manage my life one day at a time while having a great time.
- Your biggest accomplishment building your tour business:
Expanding to a multi-state network of local expert Tour Hosts.
- The biggest obstacle you have overcome in business:
The same ongoing task as any small operator; learning and managing all aspects of running a successful business on a daily basis.
- Someone who inspires you in the travel industry:
Shane Whaley, Peter Syme, Mitch Bach, and every small operator sharing their passion.
- Favorite Quote:
“Folks are usually about as happy as they make their minds up to be.” Abraham Lincoln
- What is the best piece of business advice anyone has ever given you?
Listen to everyone because you never know when someone will casually mention something that becomes an excellent idea for your company.
- Advice to a tour operator when it comes to hiring guides?
I don’t ask for a resume in the first interview because I want to hear their storytelling capabilities. I check resumes before a second interview just to look at how long they stay at past jobs.
- What is one question you always ask in an interview?
Tell me about a time when you had to manage a difficult person and how it ended.
- What tools/books/podcasts/apps are indispensable to you?:
Podcasts: Tourpreneur, Masters of Scale, How I Built This, Agents of Change
- What is your biggest frustration about the industry?
It is difficult to find resources and support agencies for small tour operators. Not to mention, finding a booking system can be confusing.
- What’s the best thing that has happened to you since you started your tour business?
Finding great team members to work with and discovering more about each city where they lead tours.
- What is your website? AmericaTourCompany.com