Tour Operator Booking Platform TrekkSoft yesterday released their 2020 results, announcing a total online transaction volume of CHF 170M ($192m). The TrekkSoft Group achieved revenues of CHF 6.4M ($7.2m) and a slightly positive EBITDA.
In particular, the group companies DigiTickets Ltd, based in Exeter, which specializes in booking solutions for theme parks and attractions in England and Ireland, as well as Waldhart Software GmbH, which is the market leader in the field of ski school software, achieved strong results in view of the challenging environment for tourism.
“Our customers with a dependence on local guests (i.e. domestic tourism) were able to achieve good to acceptable results despite a shortened peak season,” says Philippe Willi, CEO, and co-founder of TrekkSoft Group.
“On the other hand, the businesses focused on international guests suffered heavily with large reductions in sales. For many, sales volumes decreased by up to 90% compared to the previous year.”
“We hope that international tourism will come back at least partially in 2021 and then recover to the level of 2019 in 2022.” he said.
Willi explained that capacity restrictions led to an increase in the percentage of online bookings.
‘The volume processed via channel management dropped significantly from 31M in 2019 to 6.4M in 2020. With channel management, bookings are processed via various distribution channels such as GetYourGuide, TripAdvisor and Expedia by tourism service providers.’
The TrekkSoft Group sees itself as a technology partner for leisure and tourism providers. Through its subsidiaries DigiTickets Ltd, Waldhart Software GmbH and MyObis Booking Systems GmbH, the group offers a wide range of services for tourism providers.
Among other things, the group offers booking solutions for the direct sales channel, channel management solutions, and marketplace solutions for payment processing in the tourism industry. The Group currently employs around 80 people at its locations in Matten b. Interlaken, Barcelona, Exeter, Minsk and Telfs.