Lessons learned re-opening our tour business after Lockdown (128)
Torin and Alice join me today to share the lessons they have learned since opening their tours after lockdown.
We explore the measures and policies you can put in place to run safe tours during the COVID pandemic and discuss how you can manage your team when they display symptoms or have had close contact with someone who received a positive test.
Torin and Alice share how they are experiencing a rise in direct bookings and making pivots in their business to find new revenue streams. We also discuss the tour operators’ role in the community and the challenges of maintaining good mental health through the pandemic.
Today’s episode of Tourpreneur is sponsored by RocketRez
Who are Alice and Torin of the Flying Bike Tours Asheville?
Torin and Alice Kexel are the Owners of The Flying Bike, an electric bike tour operator in Asheville, North Carolina. After living in Japan, Torin and Alice returned to the US and settled in Asheville, close to the beautiful Blue Ridge Mountains.
They bought Electro Bike Tours as avid bikers, which they rebranded to their core values, mission, and vision. Their goal is to share the sense of freedom and fun of electric bikes and give back to their community by donating a percentage of profits to bike advocacy programs and organizations that support Asheville’s people.
This week on Tourpreneur – the podcast for tour operators.
- Introducing measures to run COVID-safe tours and creating a policy page
- Disarming objections by listening first and addressing issues straight on
- How to handle a COVID-19 positive test in your tour company
- How to manage staff resistance to staying away from work when displaying symptoms or after close contact with someone who has tested positive
- The rise in direct bookings during the pandemic and the advantages of direct communication with clients
- Making pivots to generate income through different revenue streams
- The importance of social advocacy and supporting your community
- The challenges of protecting your mental health during the pandemic
- The value of having a business coach, acknowledging when you need help, and learning from each other
Our Favorite Quotes:
- “As tour operators open up, they’re going to have cases and they have to have a plan in place that’s aggressive from the very first.” – Torin Kexel
- “People are resilient, even to feeling challenged and uncomfortable, so you have to give people credit for their ability to take those hard moments and bounce back.” – Torin Kexel
- “We have a huge opportunity to tell different stories, to make sure we are hiring people and welcoming people in different ways, and build that coalition of people who care about these things and make that change.” – Torin Kexel
- How we bought a tour business on Craigslist and made it a success!
- The Flying Bike – COVID-19 Safety Practices
- Airbnb Experiences
- Pedego Electric Bikes
- Hood Tours
- Green Opportunities
- The Big Tour Operator Pivot – How Theresa turned a $3,000 investment in Facebook ads into over $138k in sales in 48-hours for her Holiday boxes
- Milwaukee Food Tours Christmas Boxes
Connect with Torin and Alice Kexel:
- The Flying Bike
- Email: firstname.lastname@example.org
- The Flying Bike on Instagram
- The Flying Bike on Facebook
Exploring the World of Tour Entrepreneurship
Thanks for tuning into this week’s episode of Tourpreneur. If you enjoyed this episode, please head over to Apple Podcasts to subscribe to the show and leave a review. Be sure to share your favorite episodes on social media to help us reach more tour operators
Don’t forget to follow us on Facebook, Twitter, and LinkedIn and join the Tourpreneur Facebook community! And for more great content and information about the tours and activity industry, visit our website and subscribe to our Daily Brief emails.
Reach Out and Connect with Tourpreneur the Tour Operator Podcast.
More About Tourpreneur Host Shane Whaley