Today we’re joined on the Tourpreneur, the weekly podcast for tour operators by Nikki Padilla Rivera.
Nikki spent five and a half years at Urban Adventures, she is well-known in the tours industry for her work as a Guide Success Manager.
Nikki is going to share with us five ways that tour operators can keep our tour guides engaged. She shares actionable and practical tips based on years of experience at UA.
Nikki was tasked with keeping tour guides engaged at UA. This included tour guide commitment, employee retention, and happiness. She was responsible for tour guide quality in terms of brand consistency across experiences and also working with cultural values and creating a positive work culture.
So Nikki has bags of experience when it comes to keeping tour guides engaged and happy. I also asked Nikki what makes a great tour guide. Lots of great tips in this episode of Tourpreneur.
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Nikki’s Company TripKinetics