Tourpreneur is all about sharing content that will help grow tour businesses and help delight your customers. So we teamed up with Arival to share their theater sessions from Arival Orlando 2019 so you can listen to the speakers and panel discussions whether you are commuting, walking the dog, in the gym or waiting for your tour group at the meeting point.

Subscribe to the Tourpreneur Podcast for free and receive the Arival Orlando 2019 sessions directly on your device via your favorite podcast apps as soon as they are released.

Theater sessions from Arival Orlando will be released every Thursday and Friday during the month of February.

Arival Bangkok 2019

Sessions will appear here as we add them each week. Want video? Check out the Arival Orlando 2019 videos.

Arival Orlando 2019 sessions


Tools for tour operators



Tools for Tomorrow’s Tour Operator | ARIVAL Orlando 2019

How travelers experience a tour, an attraction or activity and the ways in which operators can deliver those experiences are changing rapidly.

In this first-time session at Arival, we feature new innovations that could change the way you do business.

Then, the Arival Observation Deck, comprised of four veteran operators and investors, evaluate each presentation live on stage and ask key questions to help determine if these tools could be a part of your tomorrow.

The Tools & Innovators:

Alex Govoreanu, Questo – the game is the tour
Christian Watts, Magpie – all of your content, everywhere Michael Weiss, Bitemojo – food tours by smartphone

The Arival Observation Deck:

Erik Blachford, Technology Crossover Ventures
Georgette Blau, On Location Tours
Chris Hemmeter, Thayer Ventures
Nichole Williamson, M56

Group Moderators:
Alex Kremer, Arival
Douglas Quinby, Arival


The Science of Designing an Amazing Guest Experience with Jason Horkin.


How do you begin to design a major new attraction in a destination that already has it all?

In this talk, attractions industry veteran Jason Horkin walks us through the design-led approach they took to develop the Vessel and the Edge, and how New York City’s Hudson Yards tackled design and development challenges in the very busy Big Apple.

Speaker: Jason Horkin, Executive Director at Related/Hudson Yards.



James Blick and The Joy of Growing Pains | ARIVAL Orlando 2019



Growth in most companies is hardly a straight line up, but more like an adventure course with plenty of downs as well as ups.

In this operator story, James Blick shares the lessons learned from Devour’s tours and detours since its founding in 2012 to its expansion to seven cities across Europe. Speaker: James Blick, Co-Founder & COO at Devour Tours.


The Great Tech Debate: A Roundtable with Reservations | ARIVAL Orlando 2019



The rapid growth and adoption of reservation systems have made mission-critical tech accessible to even the smallest operators and brought much of our industry online.

But just how different are all of these systems (Arival has identified more than 100), how do operators begin to choose, and what does it mean now that alignments are emerging between some tech systems and major online travel agencies?

We’ll dive in and pull no punches as we talk tech and what it means to you with the CEOs of four reservation system companies. Res Tech Panelists: Chris Atkin, CEO of Rezdy
Ruzwana Bashir, Co-Founder & CEO of Peek
Jason Morehouse, Co-founder & CEO of Checkfront
Max Valverde, CEO of FareHarbor


Let’s Get Direct about Growth and Distribution | ARIVAL Orlando 2019



This tour operator roundtable delves into challenges and best practices around working with OTAs, managing distribution channels and building a direct and diversified sales strategy.

Speakers: Bruce Rosard, Co-founder & COO at Arival

Liz Gilbert, Director, National Accounts & Travel Industry Sales at Hornblower Cruises & Events

Kelly McHugh, Marketing & Development Director at Pacific Whale Foundation

Gus Moore, Owner / Operator at Miami Tour Company



Tour Operators, Hotels Want You. Susan DeBottis, Marriott International


Travelers may stay in rooms, but they seek experiences, and lodging providers can be a key point of sale for operators.

In this talk, we’ll hear how the world’s biggest hotel chain, Marriott is approaching the Best Part of Travel, and how you can grow your sales through hotel and accommodation partners.

Speaker: Susan DeBottis, VP, Tours & Activities at Marriott International


Disruption is Universal with Frank Belzer (Universal)

No matter how large or how small, no company is immune to the disruption that technology innovation and changing traveler demands can bring.

In this session, you’ll learn how Universal, one of the leading global theme park brands, approaches some of the most disruptive forces in our industry. Plus, you’ll get their take on key trends in tech, distribution and what’s next for the guest experience.

Speakers: 

Frank Belzer, Senior Vice President – Portfolio Sales at Universal Parks and Resorts

Jenna Blumenfeld, Managing Editor at Arival.


Ask Me Anything: Airbnb with Riccardo Ulivi –

Experiences, the once-fledgling tours and activities initiative of the online accommodation giant, is growing up fast.

Airbnb now boasts more than 30,000 experiences around the world, a new multi-day tour division and more.

This candid interview will delve into how Airbnb Experiences is working with operators, and we’ll ask their head North America the questions you need answering to see if you should be working with them.


Invisible Cities
Invisible Cities helping the homeless

A Very Visible Impact With Zakia Moulaoui of Invisible Cities| ARIVAL Orlando 2019


Every tour operator wants their tours and experiences to have an impact. But Invisible Cities in the UK, Scotland, seeks to be transformational for its guides as well as its guests.

Founded in 2016, this company trains individuals affected by homelessness to become guides and lead alternative tours – now across four cities. Invisible Cities’ founder shares her vision for making the invisible visible, and how tour and activity operators can have a social and local impact.
Speaker: Zakia Moulaoui, Founder & CEO of Invisible Cities